Screpgraph Memorabilia - Phone: 1300 854 918

Customer Service

Shipping & Delivery
Screpgraph provides Fastway Couriers traceable shipping services to our customers for its reliability and convenience unless sending to a PO BOX or a zone out of the couriers region then the item will be sent with registered Australia Post and an extra fee may be required. All orders are forwarded within 3 days after the order is received. Domestic Australian deliveries take approximately 3-7 days after receipt of your order. Depending on your location, you may expedite an overnight delivery. Screpgraph also offers shipping for International customers, the fee includes tracking, insurance and includes perspex being used and NOT glass for the frame. Please refer to your specified delivery options during your checkout.
Privacy & Security
We are committed to protecting your privacy. This Privacy Policy details how we use your personal identifying information. This Privacy Policy may be modified at any time without notice to you. Please review this document each time you visit us or use any of our tools or services.
We will never reveal your personal information to any third party or entity except under the following circumstances, or as explained below:
  • If a governmental agency, or an attorney, subpoenas your private information, or makes a formal request for discovery pursuant to any legal action, or pending legal action.
  • If our attorney requests such information relevant to a current or pending legal matter in which you are a potential or actual party or otherwise contributed in some way to the causation of the legal matter.
Please note that we may employ the use of Cookies. Cookies are small programs that enhance your use of the Internet, in general, and specifically we use Cookies to enhance your usage of our functions.
You may turn off your Cookies by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to turn your Cookies off. Cookies do not reveal personal information and if you turn off your "Cookies" you may find your enjoyment of the Internet, and our site, to be reduced or impaired.
Naturally, should you purchase a service or product from us; we will require sufficient information from you so that we can complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required for processing the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments. All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. We will not share this information with any third person or entity.
Refunds and Returns
At Screpgraph we aim to ensure your online shopping experience is simple and meets your requirements. If our product does not meet your requirements as per your order please return the goods to Screpgraph within 7 days of receiveing delivery to avoid a 25% handling fee, or simply give us a call to let us know if more time is required and there will be no fee incurred.

The product must be returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip.

Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to Screpgraph at the customer's own cost and risk.

In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that we are able to contact you. All returns must be in same condition as supplied and there is a 25% handling fee on all refunds of an INTERNATIONAL TRANSACTION.

We will credit your account or supply an alternate product that meets your requirements. The cost of shipping is paid by the customer.
Newsletter
Newsletter subscribers at Screpgraph receive new and exclusive merchandise information, special sales notifications, and updates on our latest happenings. We respect your privacy and will not sell, give, or rent our email lists. The Screpgraph newsletter is a permission-based list only. If you send product information via our "Email to a friend" or "Wish List" functionalities, we will not capture or use the recipient's email without consent. You may unsubscribe from our email list at any time.
Purchasing
Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy using the 'add to cart' link. After you have finished your selection, click on "checkout" and the site will direct you to a secure, SSL encrypted page where the order may be finalized. You can replace or remove the contents of your shopping cart at any time. Please note that your request is not confirmed until all necessary payment detailed are entered during checkout. Customers may also create an account, which only contains your shipping address details; this can then be used for future purchases to save time during future checkout online purchases with Screpgraph. Order acceptance and completion of contract between you and Screpgraph will occur at the delivery of your order, unless we have notified you that the order has not been accepted, or you have chosen to cancel it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:
- The product ordered is out of stock;
- Our inability to obtain authorization for your payment;
- Identification of a pricing or product description error.
Disclaimer of Warranties
Our Business, its advertisers and licensors make no representations or warranties about this site, the suitability of the information contained on or received through use of this site, or any services or products received through this site.
All information and use of this site are provided "as is" without warranty of any kind other than specified in this agreement. The company, advertisers and/or its licensors hereby disclaim all warranties with regard to this site, the information contained on or received through use of this site and any services or products received through this site, including all expressed, statutory, and implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
Our business, advertisers and/or its licensors do not warrant that the contents or any information received through this site are accurate, reliable or correct; that this site will be available at any particular time or location; that any defects or errors will be corrected; or that the contents or any information received through this site is free of viruses or other harmful components. Your use of this site is solely at your risk.
User agrees that it has relied on no warranties, representations or statements other than in this agreement.

Limitation of Liability
Under no circumstances shall our business, advertisers and/or its licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from, or arise out of the use of, or inability to use, this site.
Our company's entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to ninety days.
Indemnification
You agree to defend, indemnify, and hold harmless our business, its advertisers, licensors, subsidiaries and other affiliated companies, and their employees, contractors, officers, agents and directors from all liabilities, claims, and expenses, including attorney's fees, that arise from your use of this site, or any services, information or products from this site, or any violation of this Agreement.
Our business reserves the right, at it own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with the Company in asserting any available defenses.
Legal Compliance
We may suspend or terminate this Agreement or User's use immediately upon receipt of any notice which alleges that User has used this site for any purpose that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees.
In such event, our business may disclose the User's identity and contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action, and we shall not be liable for damages or results thereof and User agrees not to bring any action or claim against us for such disclosure.